Customer Service
- 1. Ordering
- Placing an order
To order an item on www.baanvelgen.com is easy. Simply follow the steps below:
1. Select the correct shipping country on the top left so the correct prizes are shown.
2. If you have found the item(s) you would like to purchase, choose the desired size/type and quantity, click "add to cart".
3. If you would like to finalize your order, then click on “cart”. you will be shown your shopping cart for review. Click on “proceed to checkout” in your shopping bag.
4. Follow the step by step instructions, which will guide you through the registration and payment until your order has been confirmed.
5. Immediately after this you will receive an order confirmation to your indicated e-mail address. As soon as your order has been shipped, you will receive another e-mail with a shipping confirmation and a tracking number.
Delivery address
We send out the orders to the address which you have filled in under “shipping address”
Adjusting your order
It is possible to adjust your order within 24 hours.
Adjusting your address
You can adjust your address as long as we haven't shipped your items Please send an email to info@baanvelgen.com. Once your address has been adjusted we will send you a confirmation email.
How can I check the status of my order?
You can easily check the status of your order if you create an account at baanvelgen.com prior you place an order. We will also update you about your order via order and shipping confirmations. You can also contact us at info@baanvelgen.com - 2. Payment
- Payment methods
For payments you have the following options: Paypal, Credit Card payments with Mastercard and Visa, Ideal and Wire/bank Transfer: You can wire the money to us within two weeks business after your order placement. You will see our bank details once you have completed the order at our website and on your order confirmation. Please note, that the order will only be sent after we have received the full payment. -
Secure payment
All your credit card information such as credit card number, expiration date etc are automatically transferred via an encrypted secure system to the paymaster without Baan Velgen or others having access to the data. Even for possible refunds the complete credit card information cannot be seen. If you pay with Visa or Mastercard additional protection is provided by special authentication methods ( Verified by Visa or Mastercard Secure Code ).
Waiting for your order paid by credit card
Please note that your order can only be sent after your credit card details were accepted. Therefore, all security parameters need to be stored on your card.
Paying for your order via wire/bank transfer
After you have confirmed your order and you choose wire/bank transfer as payment option, you will receive a unique transfer ID. Please state this ID with transfer, so we can easily trace your payment.
If you are from the Netherlands, please transfer the total amount of your payment to account number: 148471374, account name: Buckaroo. stating "your unique ID number".
If you're from abroad, please transfer by international transfer using BIC-code RABONL2U, IBAN-code NL80 RABO 0148 4713 74 , to Buckaroo, stating "your unique ID number".
If you have any questions regarding this payment option then simply contact us at info@baanvelgen.com
Additional costs
The only additional costs to your order are the shipping costs. They will automattically be calculated depending on the products in your cart and your shipping country.
Payment Period
You need to pay for your order within two weeks. If you have not paid for your order within two weeks then your order will automatically be canceled. -
- 3. Shipping
Worldwide shipping
Baan Velgen ships products worldwide including everything from body kits, wheels, engine parts, exhausts, suspension, and more. Except Akrapovic and KW suspension.We accept credit cards, Paypal, wire transfers all with appropriate verification. We can make special arrangements and fulfill any request needed for international buyers to ensure your shipment and transaction is hassle free. If you require a quote previous to ordering, please feel free to contact us. Otherwise you can order online and input your shipping information. In addition to shipping via DPD, UPS Fedex, and other Freight services, we also use several freight forwarders.
International customers may contact our Cstomer Service with any questions or concerns about their transactions. We can be reached at +31 10 21 86 215 or emailed to info@baanvelgen.com.- Shipment
All shipments are registered, and handled by DPD, FEDEX or UPS. The orders will be shipped to the shipping address provided by you. - Tax Free
All our NON-EU customers can shop tax free, the correct prices should automatically be calculated based on your location. Not sure if the correct prices are shown, feel free to contact us at info@baanvelgen.com
Handling time
If the items are in stock your order will be send within 2-3 business days, after we have received your full payment. If the item is not in stock the item will be ordered and directly forwarded to you. Of course we will keep you update during the ordering process - Shipping fees
- The shipping fees are automatically calculated during check out, hereby an example.
-
Registered Shipping
1 wheel or exhaustRegistered Shipping
1 set of wheesThe Netherlands FREE FREE Europe Zone 1 €15.00 €60,00 Europe Zone 2 €25.00 €100,00 Europe Zone 3 €35.00 €140,00 United States of America €75.00 €300,00 Canada €80.00 €320,00 Rest of the World* €115.00 €460,00 - * If you think the shipping fee is not accurate for you country then please contact us.
- Europe Zone 1 Belgium, Luxembourg, Denmark (excl. Faroe Islands en Greenland),Germany , France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican), Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands),Sweden
- Europe Zone 2 Bulgaria, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic.
- Europe Zone 3 Bosnia-Herzegovina, Canary Islands, Cyprus**, Faroe Island, Gibraltar, Greece, Greenland, iceland,Channel Islands , Croatia, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican, Belarus, Switzerland.
- ** To these coutries there will be calculated a higher fee.
- To which countries does Baan Velgen ship?
We ship worldwide
Insured order
All items are shipped insured.
Track order
Once your order is shipped you will receive an email with the tracking number of your order.
Damaged item
In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify Baan Velgen within 5 days of receiving your order. If these steps are not followed, your shipment may not be able to be a candidate for the insurance claim.
- Keep the product and its original packaging and box
- Make a list of the damaged or lost item(s)
- Baan Velgen will contact the shipper once we have the email info above to schedule a pickup, do not send it back to us
- Once te product is picked up and unspected, a replacement or credit will be issue
- 4. Installation
-
If you have purchased your items we are happy to install it for you in our state of the art facility. Just contact us prior or after your purchase. An overview of our services can be found here.
Professional On-Site Installation Services
If you’re looking for a place to install your new wheels, suspension, intake, exhaust system or tires, we’ve got you covered. It’s crucial to have the job done right the first time.Wheels & Tires
We utilize the Hofmann 6800P Balancer and “Touch-less” Corghi Master Mounting Machine to mount and balance your rims and tires safely and effectively, without risking any damage to your new investment.Brakes
Whether you are looking for a big brake kit to increase stopping power, or simply just need some replacement pads and rotors, you are at the right address. We are authorized dealers for Brembo, StopTech and Ferodo .Suspension
We offer a full line of suspension parts and services from KW, Bilstein and Eibach. From a simple Sport Spring install to a full race coilover setup, we have the knowledge and experience to cater to your needs.
Stock
If an item is not in stock and cannot be shipped within 2-3 business days we will contact you and discuss the posibilities
Custom items
Some items are built to order, like HRE and ADV.1 wheels. We will always discuss this with you.
BAAN VELGEN DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return, will not cover any expenses related to the product or installation, and you maybe be required to purchase a replacement.
In the event that the product you ordered is sent either incorrectly or processed wrong by Baan Velgen, we will arrange for the package to come back to us and ship out a replacement. We will evaluate the situation before we determine the shipment was incorrect.
To return a item back to us, please do the following:
- Package the item up in the original packaging
- Include the UNUSED part and any additional information that was included
- Include a copy of the original receipt
- Write a brief description of the problem or reason for return
Centerbore
This refers to the center bore in the wheel that centers the wheel on the hub of the car.
The wheel offset is the distance from the hub mounting surface to the centerline of the wheel.
Bolt Patterns
A wheel's bolt-circle-diameter is the diameter of an imaginary circle drawn through the center of the wheel's mounting-bolt holes. Different vehicle makes and models have varying bolt patterns. If the pattern has an even number of mounting holes (four, six or eight lugs) simply measure from the center of one stud hole directly across the center of the wheel to the center of an opposite stud hole. With a five-lug pattern, measure from the center of one stud hole to the center of the farthest stud hole, skipping the adjacent hole. The resulting measurement is slightly smaller than the actual bolt-circle diameter. For example, a vehicle with a bolt pattern of (5 x 120) means this vehicle's hub has five bolts or lugs, which measure 120 millimeters apart from one another diagonally.
How do I create an account at Baan Velgen?
- Click on ‘account’ at the top on the right of our webpage.
- Click on ‘create an account’
- Enter your details, if you prefer to receive our newsletter and enter your password twice.
- Click on submit
- You have now created your account. You will be redirected to your account page and you will receive a confirmation email that your account has been created.
- Once you are on your account page you can add, adjust or change your details.
Modify account
You can modify your account profile anytime you wish. Simply select “account” at the top of the menu bar and log into your account using your email address and your personal password.
- to change your shipping information, simply edit the existing profile.
- to modify your password or email address, simply edit your profile.
- to view your order status and order history, click on “show all”.
- to turn on/off the newsletter service
Forgot password
In case you forgot your password then click here.
Outstanding customer service
